Welcome to the YUNGUI ADVENTURE EQUIPMENT LLC website! We are committed to providing you with high-quality products and services, and ensuring your shopping experience is satisfactory. Below are our refund terms, detailing the conditions, procedures, and processing time for returns and exchanges.
- Return Policy
We hope you are satisfied with the sleeping bag you purchased. If you are not satisfied with the product for any reason, we offer a money-back guarantee. You can apply for a return or exchange within 30 days of receiving the item.
Return and Exchange Conditions:
The product must be in good condition and free from obvious signs of use.
The product must include all original packaging and accessories, including labels and instructions.
If the product is damaged in transit, please contact us immediately upon receipt and provide relevant photos as proof. - Return Process
If you wish to return or exchange an item, please follow these steps:
Contact Customer Service:
Contact us to request a return or exchange through the following methods:
Email: stefanie@yunguiadventureequipment.org
Phone: (559) 528-7067
Obtain Return Authorization:
Our customer service team will provide you with a return authorization code and the specific return address.
Return the Product:
Please return the product to the provided return address. Our return address is: 1740 E SHEPHERD AVE APT 148, FRESNO, CA 93720
Return Shipping:
We recommend using a trackable shipping method for returns. Please keep your shipping receipt for future reference. - Refund Processing Time
Once we receive the returned item and confirm that it meets the return conditions, we will process your refund request. Refunds will be processed within 3-5 business days, depending on your payment method. The refund will be processed using your original payment method, without any additional fees.
Thank you for choosing YUNGUI ADVENTURE EQUIPMENT LLC! We look forward to providing you with excellent products and services, and ensuring your satisfaction and peace of mind!